Frequently Asked Questions
How often will you clean your home?
Customized house cleaning services are available weekly, every other week, 3 week rotations
or monthly service. Each home is custom bid to meet the customer’s needs with a guarantee on the
quality of work performed
What cleaning product will you use?
MRS JONES CLEANING SERVICE, provides all of its cleaning products and equipment, we will
not be using anything that you have in the house already. This is because Mrs jones
trains its employees on what product to use on every surface so using unknown products could
potentially damage your house if not used currently. We are also making efforts to be environmentally
aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes
to better the working environment for our employees and to make sure we can deliver a better service
for our customers.
Can i get an over the phone estimate or do you have to come to my house/office?
All estimates are free and hold no obligation. To get a written estimate you will have to go to
our “estimate” tab on our website and fill out the information. In order to give an accurate house
cleaning estimate we will need to know what type of service and how many square feet we will be
cleaning. For any other estimates you will need to call the office at (08036511984)
Do i have to be home/office when you are cleaning?
No, as long as you have a way to let us in when you are not home/Office there is no reason for
you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and
watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a
schedule though so make sure to give them enough space to get their work done.
How will i let the cleaning crew in my house?
There are a few ways that you can let our crew in. One way would be an extra key. You could leave the
key at our office, we handle all keys professionally and securely, or you could leave a key hidden Or your
Security lead us in with instructions. We also can use garage openers, or codes. We assure you that all
the information and keys you provide us will be handled securely and returned to you if you ever
discontinue service. However, if we cannot enter your house/Office or the key is no where to be found,
you will be charged with a lockout fee, for more information visit our policy section.
Payment method:
- Residential - Direct Deposit only
- Commercial - Check & Direct Deposit
How do i pay for my cleaning service?
You can either pay with a Cheque, Online payment, Bank Transfer, or Electronic payment